FAQ - Frequenly Asked Question

We service all areas from the Gold Coast to the Sunshine coast

Platinum wedding and Party Hire is a family owned and operated business, however in saying this we still welcome you to view our products by appointment and are also more than happy to meet you at your chosen venue or ceremony location.

After providing you with an itemized quote detailing all of your requirements, we will ask you to pay a 30% deposit and return your booking form to us. This reserves the items you wish to hire, and also our services on the day if required. Your final payment will need to be paid at least 1 month prior to your wedding or party.

Yes, we do offer a full delivery, set up & pack down option & this is our specialty! In fact most people prefer us to do the setting up and packing down for them so that they can enjoy their special occasion without the hassle of hard work. The setting up and packing down is done in accordance with your venue’s specifications. Set up and pack down costs are set according to the amount of items you require. We have many full set up packages available on our packages page or we can customise an option to suit you.
 

Our highly trained staff do, we do not hire sub-contractors to set up your event. The people you deal with from day one are the ones who will set up your event on the day. We pride ourselves on our attention to detail and will not leave until we are 100% happy with the way your venue/ceremony site looks.

It is normal business practice for a hire company to hold a bond in the event that something may go wrong. Should any of your hire items be damaged or go missing from your event, we will use your bond to rectify the situation. The bond amount is calculated on the total value of your goods.